Debugging Tips

Here are some quick tips to help resolve common issues (in order of difficulty).

1. Refresh or restart Slite

In the browser, if you refresh Slite you'll automatically receive any fixes or updates that we've released since the last time you refreshed — it's possible the bug has been resolved already.

In the desktop app, restarting should prompt installation of the newest version.

You might need to manually download the latest Slite app version on mobile, depending on your settings.

2. Sign out and back in

This will help with authentication issues, in particular.

3. Try using Slite in private / incognito mode in your browser

If everything works normally in private mode, when your regular browser doesn't, it's probably a browser extension blocking you. Try turning off each browser extension in turn to see if that fixes it.

4. Try another browser / device, or the desktop app

 Chrome  is usually one of the best tested browsers if it's not a Chrome extension causing the problem, but you can always try to access Slite on mobile or via  the desktop app , as well.

(You can find other browsers through a service like  https://browsehappy.com/ .)

5. Check if you have antivirus software or a firewall blocking Slite

If you can access Slite through one device or mobile data but not Wi-Fi or not your work computer, for instance, this could be the problem.

Sometimes this will even crop up with an antivirus software or firewall that worked with us previously. 

We can provide our IP and other info for you to add an exception for Slite.

6. Clear cache / browsing history / cookies in your browser (or uninstall and reinstall the app.)

This takes a bit more work and we'll only recommend it if you've tried everything else.

Still no luck? Please don't hesitate to reach out to us via the Red Question Mark in the lower-right corner or  support@slite.com . We're happy to help!