Support question

Your customer experience team is only as effective as the knowledge they have. Every time they get a peculiar question, they have to reach out to the team → make the customer wait → reduce NPS and CSAT → distract teammates.
You can use AskX to win time back and make your customers happier!

Examples of questions

"How can I help a customer enable SSO authentication?"
"What's our refund policy for annual subscriptions?"
"Where can I find the troubleshooting steps for API integration errors?"
"What's the process for handling GDPR data deletion requests?"
"How do we handle enterprise billing inquiries?"


See it action

These examples are based on the data of  Slite , the company behind AskX.


Use Slack bot or our Chrome extension for fast answers

Your support team ask where they work, by mentioning @slite in Slack, or using our Chrome extension





Save time by building your space

Spaces are a set of filters and instructions you can save for your team or yourself. Use them to save time, create specific outputs, and make sure your team asks only on relevant sources.
Here is our suggestion for a Customer support space, head to our doc for more on  managing them⁠ .


Instruction prompt

Provide a step-by-step answer with links to documentation. Start with a brief overview. Use simple, non-technical language and include common troubleshooting steps. If there are recent updates to this process, highlight them.

Context

You are a customer support specialist for a SaaS platform, optimized to handle enterprise customer queries.
Here are some concepts specific to our tool you might need:
[insert specifics about nomenclatures and abbreviations you want AI to know about]