Assistants

An Assistant is a pre-set of filters made for your team to ask on very specific contexts.

Why? Let's say you are selling a product. Your engineers might be working on an evolution of a feature. In which case their docs could speak of novelties not yet visible to the users. If a support agent asks a question, Super might use the information written in there. → Assistants let you avoid that by creating specific contexts for specific purposes.



Get started fast with our examples

You can find inspiration and build your assistant faster by starting from one of our suggestions:


How do I create an Assistant

Hit the + button in the sidebar, set a title and select the sources that should be used in your Assistant.
As all sources are synchronised with Super, this won't bypass permissions. So if a user can't see and get answers from a source in Super, using it in an Assistant won't change that.


What you can set with Assistant

Creating or updating an Assistant, you can specify:
    The Assistant's name and icon
    Instructions!This lets you do more than answering a question. You can ask the Assistant to prepare a memo or meeting notes, to turn user feedback into a report, to prepare a changelog from updates shared in many places, etc.You can start with our classic preset to keep our regular style, or from scratch for full control of the output.
    Sources to filter by when using this Assistant
    A date range (can be dynamic, last week, last month, etc)
    Add a Context. This lets you define specific glossary, and explain what the role of the assistant is.


What should go in context, what should go in instructions?

For better results, we recommend to use both but we know the difference is not always obvious. In a nutshell:
  • Instructions are what you want the output to beHow to format the answer, how to manipulate the data fetched, precise structure, way to formulate the answer, etc.
  • Context is what you want the assistant to know Its role, specific internal concepts you want it to be aware of, etc.


NB

Sometimes, the answer is in the place you don't expect. If you don't find your answer through an Assistant, you should try to open your search to all sources. Super will do its best to guide you through the noise.