Assistants
Super Assistants are reusable, AI-powered workflows that transform common team tasks into structured, reliable processes. They enforce consistent context, run controlled searches across your organization’s knowledge, and eliminate the need for ad-hoc prompting.
How they work
Assistants transform complex, multi-step tasks into repeatable templates accessible by your entire team.
Getting Started
To create an Assistant, click
Assistants in the sidebar. Then click + New Assistant once you're on the Assistant screen
You can start in two ways:
- Start with a Template: Select a predefined template. The Assistant will automatically suggest relevant connected data sources for that use case.
- Build Your Own: Enter a short prompt defining the desired outcome, or 'skip' to start from scratch for full configuration control.
Assistant Elements
Each Assistant is made up of several elements that structure the output and guide the user:
Assistant Name
What users see in the sidebar and main view.
Description
Explains the Assistant's purpose, helping users understand when to use it.
Welcome Message
The initial message users see upon launch, which also becomes the first request sent to Super, kicking off the workflow.
Kickstart Buttons
One-click, predefined prompts that help users begin the workflow quickly without typing.
Assistant Steps
Steps are actions the Assistant can run to make the workflow smarter. They are independent and non-linear, meaning they do not run in a fixed sequence but activate whenever Super needs them to achieve the desired outcome.
Steps can perform various actions, including:
- searching connected sources
- extracting or transforming information
- summarising
- analyzing content
- creating/updating documents
Official Templates to Get Started
Super provides ready-to-use templates to get your workflow set up in seconds. These templates come with recommended prompts and context designed for common business needs.
These templates are organized by department so you can quickly find workflows tailored to your team's needs — whether you're in Product, Engineering, Support, Sales, HR, or Operations.
Management and Access
Creation and Permissions
Any Super user can create an Assistant. Once created, it appears to all workspace members by default as there are no role-based restrictions.
To remove an Assistant, delete it from the Assistants section in the Super app. Once deleted, it cannot be recovered. If it was bound to a Slack channel, removing or editing the Assistant will update the binding immediately.
Visibility and Permissions
All workspace members can see and run Assistants.
Data permissions always apply. If a user cannot access specific sources in Super, the Assistant will not access or reveal that content for them.
Slack Integration
Assistants can be bound to Slack channels. When a question is asked in a bound channel, Super uses the entire Assistant workflow (including its steps and context) to generate a response directly in Slack.