Knowledge Maintenance Cheat Sheet
With Slite, maintaining your knowledge base is easy. In this doc we gathered 12 clear actions you can take - from quick wins to high rewards - to stay on top of your teams knowledge.
Clean up empty docs
Tidy your channels to allow for easy browsing and remove the noise in the sidebar.
Archive unused channels
Keep your sidebar streamlined and make it easier to understand where to find/create docs.
Archive unused docs
Remove the noise in the sidebar, and make sure Search and Ask are not pulling up irrelevant content.
Update outdated docs
These are docs flagged by your team as outdated. Review and update the content, or assign the doc to the right person to update.
Review expired docs
Review docs where the verification has expired, update them if necessary, and verify them again for a specific time frame.
Tackle verification requests
Follow up on all the verification requests that are still pending directly with the doc owners.
Clear Ask insights
See an overview of unanswered or flagged answers from your team, and retry, dismiss, or update the corresponding content in Slite.
Audit your users, guests and user groups
Make sure the right people have access to the content in your knowledge base, while keeping an eye on costs as well.
Pro-tip: set up automated provisioning
Templates audit
To make sure your documentation follows certain standards, you can audit and update the templates your team is using.
Monitor all your public docs
It's important to monitor this as docs might be shared publicly by mistake and you don't want sensitive information to be available publicly.
Pro-tip: adjust your public sharing settings to fit the needs of your team
Channel audit
Review the different channels in your account, update and verify the most used docs in them, and consolidate or archive those not being used.
Meet with your top readers
Qualitative feedback from those consuming information the most can bring valuable insights.
