Contextual Buttons
Contextual Buttons let you use Super directly inside Intercom and Zendesk. With the Super Chrome Extension installed, your team can trigger AI-powered actions like drafting replies, summarising accounts, or finding similar issues, all from within the tools they already use.
To use Contextual Buttons, make sure you're using Google Chrome and have the Super Chrome Extension installed. Read more here on how to install the extension.
How it works
Once the extension is installed, Super automatically adds a button to the interface in Intercom and Zendesk.
When clicked, the button/chrome extension reads the entire content of the conversation or ticket (including author emails, names etc, and conversation notes) and runs a Super action using that context and your connected sources.
You’ll see a few default actions to get started, like drafting replies, summarising accounts, finding experts, or surfacing similar issues.
You can also customise these actions or create your own, depending on your team's workflow.
Whilst contextual buttons are currently only available for Intercom and Zendesk, we are working on rolling our buttons in more tools.
Who sees the button
If a user has a Super account and the Chrome Extension installed, the Contextual Button will appear automatically in Intercom and Zendesk. No additional setup is required.
If you don’t see the button, check that the extension is installed and you're using Google Chrome.
Visibility and shared actions
All actions created for Contextual Buttons are shared across the workspace. Any teammate can create a new action, and it will appear in the button menu for everyone.
This makes it easy to build a shared set of high-impact, in-context actions that reflect how your team works.
Turning buttons off
To disable Contextual Buttons, open Contextual Buttons from the sidebar in Super.
Select Intercom or Zendesk, then turn off the default presets.
This will remove those actions from the button for your workspace.
Data Handling and Privacy
When you activate the button or Chrome extension, it reads the complete content of your conversation or ticket, including author emails, names, and conversation notes. We do not store any of your data. All information processed through our system is handled temporarily to execute your requested action and is not retained on our servers.