Workspace Analytics

Workspace Analytics is available to every member of your Slite account and gives key insights into the usage of your Slite account.

Via "Settings > Workspace Analytics" you can access key insights into the usage of your Slite account. By default the statistics for the last month are shown, but you can adjust to period to anything in the upper right corner. For most widgets you can also download the information, so you can create your own reporting.


Adoption rate

The first section shows you the adoption rate of your Slite account. This is the percentage of users that have used Slite at least once a week during the selected period. What a good adoption rate looks like depends on your unique goals. For a static company handbook 50% adoption might already be good, but for documentation used by your customer-facings teams it would be better to aim for something closer to 90%.

Using the download button at the top you can download the information to a CSV file to build your own reporting.


Doc creation

This section shows you the docs that are created in your workspace over time. After the implementation phase, you should ideally see steady creation, with peaks for important events in your team’s workflow.

You can use the filter to check the doc creation for a specific channel, and the download button to download the information as a CSV file.


Search

This metric tells you the percentage of people that click through to a doc, after using a search query. In other words, how many searches lead to finding an applicable document.

The higher the percentage here the better. If you see a click-through rate of less than 70%, it might be time to take action and consult your team. It can be that some of the topics they are searching for are not documented, or that your team uses different vocabulary than what is used in your knowledge base.


Team Activity

This section shows you a ranking of the top writer and readers in your workspace. A great way to use this section is to uncover documentation champions in your organisation. Every team has these people who are naturally good at documenting - leverage them for their strengths!


Ask

In this section you can see how your team is adopting and using Ask. A main benefit of using Ask versus search is that Ask can answer questions from your team in natural language, based on the documentation in your knowledge base and beyond. This allows your team to unblock themselves quickly, and proceed with their day-to-day.

Ask can also be a great way to understand how you can improve your knowledge base, the insights that can help with that can be found in the Ask Insights section.