Cheat Sheet

This guide will teach you how to ask well-defined questions and use filters correctly so you can get the most out of Super. Rocket

1) Start with the right sources

Before you ask your question, decide where Super should look.
  • Pick the  Data Sources  that are most relevant.
  • E.g., if you know the answer you are looking for is in Slack, select the Slack Data Source only.
The smaller (and more relevant) the Data Sources selection is, the more accurate the answer will be.
To filter by Data Source, click the "Filter by sources" button below the question field. Alternatively, you can also type @ at the start or end of your question to choose a specific Data Source.

2) Ask questions (vs. keywords)

You will get better results when you ask a question instead of just typing keywords.
→ Phrase your question as you would ask a teammate and don't forget the question mark at the end.
🚫 Less effective
✅ Better
“refund policy”
“What’s our refund policy?”
“SSO disable”
“How can a workspace admin disable SSO?”
“incident comms”
“Where do we document incident comms?”

3) Keep your docs easy to scan (it will help you and Super)

Super performs better when your docs are structured clearly, with headings.
If you’re writing or updating docs, use:
  • Clear titles (H1)
  • Section headings (H2 / H3)
  • Short paragraphs
  • Lists for steps
Think “easy for a human to read”. That same structure makes it easier for Super to process.

4) Use double quotes for specific terms

If a word or phrase must appear in the result, put it in double quotes.
Examples:
  • What is “Super”?
  • Where is “North Star Metric” defined?
By using double quotes, you signal to Super that these words are important, often leading to more precise and relevant answers.

5) Avoid too common keywords

This is a counter intuitive tip: often, you shouldn't use the keywords most present in your knowledge base, such as "{your company name}".
The keyword "{your company name}" is likely going to be everywhere in your database. Since Super relies on Search for one of its steps, using this keyword might add a lot of noise.
🚫 Less effective
✅ Better
“{company name} onboarding steps”
“What are the onboarding steps for new customers?”

6) Add specific instructions after the question

You can tell Super how you want the answer to be formatted by adding a short instruction after the final question mark.
Examples:
  • “What’s our support escalation process? Give me a 5-step list.”
  • “How do we handle cancellations? Summarize with 3 bullet points.”
  • “What’s the difference between Plan A and Plan B? Make a comparison table.”

Red Question MarkTroubleshooting

Try one of these suggestions if the answer you are getting looks off:
    Narrow down the sources (select fewer channels/docs or Data Sources).
    Rewrite as a full question (avoid keyword-only and don't forget the question mark).
    Use double quotes for the exact term(s) you care about.
    Remove overly common words such as your company name.
If you're still having trouble, contact our support team at  support@super.work , we're always happy to help!