If your credit card payment fails, Slite will retry it up to 4 times over the course of the month before locking your workspace.
This guide explains why payments can fail and how to update your billing info.
Why Payments Fail
The most common reasons a credit card payment fails are:
There aren't enough funds available
Your credit card has expired
CVC data doesn't match what your bank has on file
What Happens After a Failed Payment
When your credit card payment fails, Slite will retry the payment up to 4 times over the course of the month.
Each time a payment fails, we'll send an email to your workspace owner, admins, and billing admins.
After the 4th failed attempt, Stripe cancels the subscription and Slite sends a downgrade email to your workspace owner, admins, and billing admins.
At that point, your workspace enters a locked/paywalled state. You won't lose any content, but you won't be able to access it until the payment is resolved.
Resolve the Issue by Updating Your Payment Method
If you've run into a payment issue, workspace owners, admins and billing admins can update the credit card directly from the billing section.
To access the billing section (note: the billing settings page was redesigned in early 2026 into a single billing screen, so the UI may look slightly different from older screenshots):
Click your workspace logo in the top-left corner.
Select Settings from the menu, then scroll down to the Billing section.
Click Billing Details .
Click Update payment method to change the credit card on file.
If you need help with managing your payment method or understanding why your payment failed, please reach out to support@slite.com.