Failed Payments

Payments can fail for multiple reasons. This article explains what to expect when it happens and how to fix it.

Most common reasons

The most common reasons a credit card payment fails are:
  • There aren't enough funds available
  • Your credit card has expired
  • CVC data doesn't match what your bank has on file


What to expect after a failed payment?

When your credit card payment fails we will attempt to charge your card on file four times within the month. A payment email notification will be sent to the owner, admin(s), and billing admin(s).

If the last attempt fails, your workspace will be locked. You won't lose any content, but you won't be able to access the content of your Slite account anymore until you reinstall your subscription.


Updating your payment method

If you’ve run into a payment issue, workspace owners (or the person who upgraded the workspace) can   update the credit card directly from the billing page.