Failed Payments
Payments can fail for multiple reasons
Here is what to expect when it happens and how to fix it.
Most common reasons
There aren't enough funds available
Your credit card has expired
CVC data doesn't match what your bank has on file
What to expect after a failed payment?
⏱ We will attempt to bill you four times within the month. A payment email notification will be sent to the owner, admin(s), and billing admin(s).
If the last attempt fails, your workspace will be locked. You won't lose any content, but you won't be able to access the content of your Slite account anymore until you reinstall your subscription.
If the last attempt fails, your workspace will be locked. You won't lose any content, but you won't be able to access the content of your Slite account anymore until you reinstall your subscription.
Updating your payment method
If you’ve run into a payment issue, workspace owners (or the person who upgraded the workspace) can update the credit card directly from the billing page.