Failed Payments

If your credit card payment fails, Slite will retry it several times before locking your workspace.
This guide explains why payments can fail and how to update your billing info.

Why Payments Fail

The most common reasons a credit card payment fails are:
  • There aren't enough funds available
  • Your credit card has expired
  • CVC data doesn't match what your bank has on file

What Happens After a Failed Payment

When your credit card payment fails Slite will retry the payment up to four times over the course of the month.
Each time a payment fails, we’ll send an email to your workspace owner, admins, and billing admins.
If the last attempt fails, your workspace will be locked. You won't lose any content, but you won't be able to access it until the payment is resolved.

Resolve the Issue by Updating Your Payment Method

If you’ve run into a payment issue, workspace owners, admins and billing admins can update the credit card directly from the billing section.
To access the billing section:
    Click your workspace logo in the top-left corner.
    Select Settings from the menu, then scroll down to the Billing section.
    Click Billing Details .
    Click Update payment method to change the credit card on file.
If you need help with managing your payment method or understanding why your payment failed, please reach out to  support@slite.com .